I have asked for a refund, when will I receive it?
Kindly note that it takes about 2-3 days for your refund request to process. If you have launched a request and have not received a refund within 2-3 days, then kindly contact our support center for further details.
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What is the process of getting a refund?
Firstly, kindly note that you need to be eligible for a refund in order to ask for one. To ask for a refund, you need to submit a ticket at our support center within the first 10 days of purchase. You will be subjected to the partial refund policy, ...
Is it true that you are offering a 10 day full refund policy?
For us customers always come first. If somehow you are not satisfied with our product you may contact us within 10 days of purchase for a refund. However, any case which falls in no-refund or partial refund policy category may be handled differently ...
How will I received my purchased software?
Once you have purchased the software, you will receive a Welcome E-mail containing your log-in details and an Activation code. You will receive a second e-mail immediately, containing the link to download your software and an installation guide. In ...
What data volume will be used by XNSPY?
The usage of data volume depends on the amount of activity there is to be captured and uploaded from the target phone. We suggest our customers to use an unlimited data package. However, to save data costs you can use the ‘Wifi only’ upload interval ...
If the SIM card on the target phone is changed, will I lose monitoring access?
Our application is designed to run on the target phone rather than the SIM card. Even if the target user changes their SIM card, you will still be able to monitor their smartphone, provided the internet connection remains available on the target ...