What is the process of getting a refund?
Firstly, kindly note that you need to be eligible for a refund in order to ask for one. To ask for a refund, you need to submit a ticket at our support center within the first 10 days of purchase. You will be subjected to the partial refund policy, given that your case falls in the mentioned categories.
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I have asked for a refund, when will I receive it?
Kindly note that it takes about 2-3 days for your refund request to process. If you have launched a request and have not received a refund within 2-3 days, then kindly contact our support center for further details.
Is it true that you are offering a 10 day full refund policy?
For us customers always come first. If somehow you are not satisfied with our product you may contact us within 10 days of purchase for a refund. However, any case which falls in no-refund or partial refund policy category may be handled differently ...
What is the installation procedure for XNSPY?
You will need to have physical access to the target phone for installation. The installation procedure takes approximately 5 minutes to complete. You need to make sure that there is internet connection enabled on the target phone. For installation ...
What is the procedure for Renewing your subscription?
You may Renew your subscription after logging-in to your personal XNSPY account. Once logged in, you will be given the option to Renew your subscription, in case it is about to expire. Clicking on the renew button, you will be redirected to the Buy ...
What is the procedure for Upgrading your subscription?
You may Upgrade your subscription once you log-in to your personal XNSPY account. Once logged in, you will be given the option to upgrade your subscription. Upon an upgrade request, you will be redirected to the Buy Now page, where you will be able ...