For how many days after expiration will my data be kept safe on your servers?
We generally maintain customer data for a period of 60 days after the expiration date of your subscription. After this period, your data will be automatically removed from our servers, without any intimation and will not be recoverable.
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How secure my data is with the XNSPY servers?
We know that your data is private and confidential and keeping it secure is our first priority. Kindly note that you may wipe your entire data at any time you want, simply by logging-in to your account. Once deleted, there will be no further record ...
What data volume will be used by XNSPY?
The usage of data volume depends on the amount of activity there is to be captured and uploaded from the target phone. We suggest our customers to use an unlimited data package. However, to save data costs you can use the ‘Wifi only’ upload interval ...
3. How long will it take for data to be uploaded to my account?
Data that’s recorded from the target device will be uploaded to your XNSPY account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will ...
I have asked for a refund, when will I receive it?
Kindly note that it takes about 2-3 days for your refund request to process. If you have launched a request and have not received a refund within 2-3 days, then kindly contact our support center for further details.
Data Uploading
Firstly, we always recommend our customers to wait for 24 hours for data uploading. If still the data is not uploading to your account, you may follow below protocol; Check the Internet connection availability on the target device. Case A) If ...