Once you have purchased the software, you will receive a Welcome E-mail containing your log-in details and an Activation code. Kindly ensure that in order to access your web account, you will need to activate your product first. Use your log-in details to log-in to your account after activation. Make sure you are using the correct log-in details. In case you can’t remember your password, click on the ‘forgot your password?’ button and your log-in details will be sent to your registered e-mail address. If you are still facing any problems logging in, kindly contact our support team for assistance.