Uploading issue:

1) Kindly, allow 24 hours for upload.

2) Check Internet connection on target device.

3) Check SD card availability on target device.

Note: If still data does not upload, you may contact Live Support for assistance.

One Sided call recording:

In this case we need you to understand that this issue is not occurring due to anything related to our application. This is a renowned issue on Android devices and all monitoring apps face this issue.

The issue basically occurs due to the firmware settings of the target device. The firmware disables the mic APIs when the target picks up a call, thus causing the recording to be one sided only.

In this case, we can not guarantee which device will work, as every Smartphone provider has custom firmware settings from the manufacturer according to demand.

In case you require further assistance regarding this, you may contact Live Support for assistance.

Distortion in the voice of recorded files:

1) Check that the device's mic is in proper working condition.

2) Kindly, download the files to PC and then listen via recommended media player (VLC Media Player).